Privacy Policy

Last Updated: January 15, 2023

1. Introduction

Welcome to ProprioTrack ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and related services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: When you register for an account, we collect your name, email address, password, phone number, and company information (if applicable).
• Profile Information: When you set up your profile, we collect additional information such as your photo, address, and preferred language.
• Property Information: Information about your properties, including addresses, property characteristics, unit details, and rent amounts.
• Tenant Information: Information about your tenants, including names, contact information, lease terms, and payment records.
• Financial Information: Information about payments, expenses, and other financial transactions related to your properties.
• Communications: When you contact us directly, we record and maintain records of your communications with us.

2.2 Information We Collect Automatically

When you use our Service, we may automatically collect certain information, including:

• Usage Information: Information about how you use our Service, such as the features you use, the time spent on the Service, and your actions within the Service.
• Device Information: Information about the device you use to access our Service, including the hardware model, operating system and version, browser type, and mobile network information.
• Log Information: We collect log information, including IP address, access times, browser type and language, and referring website addresses.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and to maintain your session. For more information, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and complete transactions, and send related information, including confirmations and invoices
• Send technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and requests, and provide customer service
• Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners
• Monitor and analyze trends, usage, and activities in connection with our Service
• Personalize and improve the Service, and provide content or features that match user profiles or interests
• Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of ProprioTrack and others
• Carry out any other purpose described to you at the time the information was collected

4. Sharing of Information

4.1 With Your Consent

We may share your information with third parties when you explicitly consent to the disclosure.

4.2 Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. Examples include data storage, payment processing, email delivery, hosting services, customer service, and marketing assistance.

4.3 Business Transfers

We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4.4 Legal Requirements

We may share your information if we believe disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our Terms of Service and other agreements, including for billing and collection purposes
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of ProprioTrack, our users, or the public as required or permitted by law

4.5 Aggregated and De-identified Information

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for industry analysis, demographic profiling, research, and other purposes.

5. Data Retention

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

6. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us.

7. Your Rights and Choices

7.1 Account Information

You may update, correct, or delete certain information about yourself by logging into your account and editing your profile information or by contacting us. If you wish to delete or deactivate your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.

7.2 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

7.3 Promotional Communications

You can opt out of receiving promotional emails from ProprioTrack by following the instructions in those emails or by contacting us. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

7.4 Your Rights Under Data Protection Laws

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access personal information we hold about you
• The right to request that we correct inaccurate or incomplete personal information
• The right to request that we delete your personal information
• The right to restrict the processing of your personal information
• The right to data portability
• The right to object to our processing of your personal information
• The right to withdraw consent at any time for processing based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Service is not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information as soon as possible.

9. International Data Transfers

We are based in Quebec, Canada, and the information we collect is governed by Canadian law. If you are accessing our Service from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada and other countries where our servers are located. By using our Service, you consent to the transfer of your information to Canada and other countries, which may have data protection rules that are different from those of your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Address: 123 Saint-Laurent Boulevard, Montreal, QC H2T 1R7, Canada